Privacy Policy

Effective Date: 20/09/2025

The Filter Tap Company (“we”, “our”, “us”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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1. Information We Collect

We may collect and process the following personal data when you use our services:

Contact information: name, address, email, phone number.
Transaction details: records of products and services purchased.
Booking information: installation and maintenance appointments, reminders, and service history.
Payment information: billing details (we do not store full payment card data; payments are processed securely by third-party providers).
Technical data: basic website usage information (e.g. IP address, browser type, cookies).

2. How We Use Your Information

We use your data to:

Provide and manage our products and services.
Process orders, bookings, and payments.
Schedule and notify you of maintenance services.
Communicate with you regarding your account, bookings, and support queries.
Comply with legal and regulatory requirements.

We will not use your personal data for marketing purposes without your explicit consent.

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3. Legal Basis for Processing

We process personal data under the following legal grounds:

Contractual necessity: to perform our obligations when you order products or services.
Legitimate interests: to manage our business operations, service reminders, and improve our services.
Legal obligations: to comply with UK law, tax, and regulatory requirements.
Consent: where required (e.g. marketing communications).
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4. Sharing of Data

We do not sell or rent your data. We may share limited personal data with:

Service providers and contractors engaged to deliver our services (e.g. payment processors, IT support).
Regulatory authorities, HMRC, or law enforcement where required by law.
Professional advisers (e.g. accountants, insurers) under confidentiality obligations.

5. Data Retention

Customer records (orders, invoices, service history) are retained for up to 6 years in line with UK tax and accounting requirements.
Contact details for maintenance reminders are retained while you remain a customer, or until you request deletion.
Data no longer required will be securely deleted or anonymised.

6. Your Rights

Under UK GDPR, you have the following rights:

Right to access – request a copy of your personal data.
Right to rectification – request correction of inaccurate data.
Right to erasure – request deletion of your data (subject to legal requirements).
Right to restrict processing – request limits on how we use your data.
Right to data portability – request transfer of your data to another provider.
Right to object – to certain types of processing, including marketing.

To exercise these rights, please contact us (see Section 10).

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7. Data Security

We take appropriate technical and organisational measures to protect your data, including:

Secure servers and encrypted storage.
Limited staff access on a need-to-know basis.
Use of secure third-party payment processors.

However, no system is entirely secure, and we cannot guarantee the absolute security of your data.

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8. Cookies & Website Data

Our website may use cookies to improve functionality and analyse usage. You can manage cookie settings in your browser.

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9. International Transfers

We do not routinely transfer your data outside the UK. Where third-party providers (e.g. cloud hosting) process data overseas, we ensure appropriate safeguards (such as UK-approved Standard Contractual Clauses) are in place.

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10. Contact Us

For questions, concerns, or to exercise your data rights, please contact:

The Filter Tap Company
Email: contact@thefiltertapcompany.com
Phone: 07940 595862
Registered Address: 24 Chosen View Road, Cheltenham, GL51 9LT