Frequently asked questions

We are a local, Cheltenham based company dedicated to providing the highest quality products and hassle-free service. Unlike larger, less personal companies, we offer:
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• Best-in-class filters: We have carefully selected the 'good' and 'best' quality filters to provide the purest filtered water possible.
• All-inclusive pricing: Our prices include the tap and professional installation, with no hidden fees.
• Exceptional value: We offer more reasonable pricing compared to many competitors, without compromising on quality.
• Dedicated drinking taps: Our systems provide a separate tap exclusively for filtered drinking water, keeping your main tap for regular use.
• Hassle-free service: We take care of scheduling your filter changes and maintenance for you, ensuring your system is always running perfectly and how it should be.

'Good' Product (Uses Bacteria removal certified 3M Filtration): This system uses a high-quality 3M carbon block filter to significantly reduce chlorine, lead, fluoride, microplastics, sediment, PFAS and other common contaminants. It's an excellent, affordable choice for great-tasting, clean water.

• Price: £279 (includes: Tap, Installation, Filter)
• Filter Change: £89 every 6 months (includes cost of Filter, Installation, Disposal of old filter)

'Best' Product (6-Stage Tankless Reverse Osmosis): This is our premium system for the purest water possible. It uses a multi-stage process, including Reverse Osmosis (RO), to remove up to 99% of contaminants, including: chlorine, lead, sediment, microplastics, heavy metals, pesticides, and hormones.

• Price: £799 (includes: Tap, Installation, Under-sink unit, Filter, Membrane)
• Filter Change: £149 annually
• RO Membrane Change: £249 every 2 years

Choosing the right system depends on your specific needs. Our 'Good' product is a fantastic choice for anyone looking for a simple, cost-effective way to improve the taste and quality of their drinking water by removing common contaminants such as bacteria, chlorine, lead, microplastics, PFAS, and sediment amongst others. If you are looking for the absolute purest water possible, free from a wider range of contaminants including heavy metals, and hormones, our 'Best' Reverse Osmosis system is the ideal choice. We are happy to discuss your specific concerns to help you decide.

Our 'Good' system uses an advanced 3M carbon block filter that acts like a sponge, attracting and trapping contaminants as water passes through. It's highly effective at removing bad tastes and odors, leaving you with clean, crisp water. Our 'Best' system is more comprehensive. It uses a 6-stage process that first filters out larger particles, then pushes the water through a semi-permeable membrane (Reverse Osmosis) to remove even the smallest contaminants. Finally, it passes through a series of polishing filters to ensure perfect taste and the highest level of purety.

Yes, we do. While we believe our products are the best on the market, we understand many Cheltenham homes already have a filtered tap. We provide maintenance and servicing for various systems, including popular brands like Quooker, to ensure they are always working efficiently.

While our primary service includes both the tap and filter system, we are able to accommodate requests for filter-only installations on a case-by-case basis. Our professional team can assess your existing setup to determine if our filters are compatible, and can then install and maintain them for you.

Undersink filter systems are a superior choice due to their longer filter lifespan, superior filtration quality, and convenience. Unlike on-tap filters that often need replacing every 4-6 weeks, undersink filters can last for up to a year, providing more effective removal of contaminants like lead and microplastics. Additionally, they offer a clean, clutter-free look by being hidden under the sink, delivering a continuous flow of high-quality filtered water without taking up counter space.

Yes, talk to us about your needs.

Yes, installation is included in the price of both our 'Good' (£279) and 'Best' (£799) systems. Our professional team handles the entire process, ensuring a seamless and clean installation.

We put you in our system from the moment of installation and pre-book your filter change for you. Payment can be made at the time of service.

Our systems use a separate, dedicated filtered water tap that is installed next to your existing kitchen tap. This provides you with an independent supply of pure drinking water without affecting the use of your main kitchen tap and any extra unnecessary use of the filter.

A standard installation by our professional installation team typically takes less than an hour. *However this is subject to installation circumstances such as the type of countertop material.

We just ask that you ensure the space under your sink is clear and easily accessible for our technician. We'll handle everything else, including cutting a hole in your countertop if needed (we'll consult with you on the best location first).

No, not at all. Our filtered taps are completely separate from your main kitchen tap's plumbing. They will not have any impact on the pressure or flow of your existing hot and cold water taps.

Our 'Good' filter has a filtration capacity of up to 4000 litres (the equivalent of 16,000 glasses of drinking water or 8,000 bottle fills), which for a standard family of four typically lasts around 6 months. Our 'Best' system's annual filter has a capacity of 10,000 litres, while the RO Membrane is designed to last for up to 2 years before needing a change.

The 'Good' filter requires changing every 6 months, while the 'Best' filter requires an annual change. The RO Membrane in our 'Best' system is changed every 2 years.

That's the best part of our service! We proactively manage this for you. We keep track of your filter's lifespan and will contact you directly to pre-book a convenient date for one of our technicians to come and replace it. You never have to worry about running on an old, inefficient filter.

Drinking filtered water can have significant health benefits. Our filters remove impurities like chlorine, which can affect the taste and smell of your water, and heavy metals like lead amongst other contaminants. Our 'Best' system goes further, removing microscopic contaminants and smaller sized chemicals such as hormoes, giving you peace of mind that every glass is as pure as possible.

Using a filtered tap dramatically reduces your reliance on single-use plastic water bottles. By installing one of our systems, you can fill up a reusable bottle or glass directly from your tap, cutting down on plastic waste and helping to protect our planet. It's a simple, cost-effective, and powerful way to make an impact. One of our filters (lasting 6 months) saves the equivalent of 8,000 single use plastic water bottles.

Yes, talk to us about your needs.